UM Emergency Alert Frequently Asked Questions

About UM Emergency Alerts

Registering for UM Emergency Alerts

Managing My Information

Michigan App Emergency Alerts


How does UM Emergency Alert system work?

The U-M Division of Public Safety and Security (DPSS) sends an urgent notification using the UM Emergency Alert system when the public safety for most of campus is at risk because of an active emergency.

We recommend students, faculty and staff enroll in multiple communication methods. All active students, faculty and staff automatically will receive an email alert. Students, faculty and staff also may register in Wolverine Access to receive voice messages on four telephone numbers and text messages on four cell numbers. Alumni, parents, visitors, community members and others not affiliated with the university may receive UM Emergency Alert notifications using the Michigan App.

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Why does U-M provide this service?

Keeping campus informed during emergencies is a priority for DPSS and U-M. UM Emergency Alerts is one of many communication methods that are used during campus emergencies, including campus emails, digital signage, websites and local news media outlets. As a large, multi-campus university, UM Emergency Alerts provide multiple options to receive notifications during an emergency so that students, faculty and staff may choose their preferred methods.

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What is considered an active emergency and what is not?

Examples of active emergency situations include:

  • A person with a weapon is actively threatening campus.
  • A tornado or a severe thunderstorm with expected winds greater than 75 miles per hour is predicted for the county.
  • A major hazardous material spill is impacting a large portion of campus.
  • U-M administration declares an emergency reduction in operations.

Localized incidents within buildings (such as a small fire, hazardous material spill in a laboratory or an unconfirmed bomb threat) likely will not require a mass notification.

The system will not be used to send messages about upcoming events or individual building incidents such as class cancellations, small fires or suspicious packages.

How often is the UM Emergency Alert system tested?

DPSS tests the system at least once per semester. If the message is a test of the system, it will be delivered with the subject line: "TEST: UM EAlert." Any message that does not include the word "TEST" should be considered a real emergency.

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Will an "all clear" message be sent when the emergency is resolved?

Yes, additional messages with updated information, including an "all clear" update, will be sent when appropriate. However, no "all clear" will be issued for an expired weather warning.

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What should I do when I get an alert?

The notification will tell you what action to take for the situation occurring at that time. Do not call 911 to ask for more information. Consult the U-M Emergency Procedures for general guidelines to follow in emergencies. Additional alert information for the Ann Arbor campus should be available on the DPSS website.

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How will I know the alert is legitimate?

Notifications will state that it is a UM EAlert. Text messages will be sent from 23177 or 63079.
The Caller ID for the incoming alert calls will be:

  • Ann Arbor: (734) 998-9911 UMICH E ALERT

To easily recognize calls and text messages as UM Emergency Alerts, we recommend adding the phone numbers to your phone contact list and naming the entry "UM Emergency Alert."

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What other ways will the university alert the community about an emergency?

Depending upon the specific situation, other methods the university may use to notify the community about an emergency include crime alerts, digital signage, public address systems, outdoor warning sirens, fire alarms in buildings, Twitter feeds, the U-M website and the media (television, radio stations and newspapers).

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What is the difference between Personal Emergency Contact information and UM Emergency Alert information?

Your Personal Emergency Contact information (also registered via Wolverine Access) is used by university officials and campus police for the purpose of notifying an individual's designated contact(s) of medical emergencies, death, missing person(s), or other emergency situations. The UM Emergency Alert contact information, however, is the list of communications devices you register to receive the university's mass notification of an urgent campus emergency.

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Registering My Information

Who is eligible to receive UM Emergency Alerts?

Active students, faculty and staff, including employees of the U-M Health System, automatically receive email notifications and may choose to register up to four telephone numbers for voice message notifications and an additional four cellphone numbers for text message notifications in Wolverine Access.

Alumni, parents, visitors, vendors, community members and others not affiliated with the university may receive alerts sent via the Michigan App. UM Emergency Alerts for UM-Dearborn and UM-Flint campuses are not available using the Michigan App.

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What happens after I register my cellphone?

Once your cellphone number is registered, you will receive a “Welcome” message from our vendor, Blackboard Connect. Do not text “Stop” in response to that message. If you do text “Stop” and wish to re-enroll with the vendor, text the words SUBSCRIBE UMALERT to phone number 23177.

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Why should I set up multiple notification methods?

You increase the chances you will receive an emergency alert by registering for multiple communication methods. Each notification method has advantages and disadvantages.

  • Text messaging requires cellular signal but is fast and efficient and lessens dependence on receiving emails during an emergency situation.
  • The Michigan App delivers notifications quickly. However, as with all mobile phone apps, the notifications rely on cellular signal or WiFi connection and may not always be delivered if the signal is disrupted.

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What devices/numbers should I register for voice and text message notifications?

Register the telephone numbers that most frequently reach you, such as a cell phone, direct office telephone or home telephone. In Wolverine Access, you may register up to four telephone numbers to receive voice messages, and an additional four cell phone numbers to receive text messages.

Faculty and staff should not list department receptionists. Students may register telephone numbers for parents or other family members.

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Will I get messages to every number I list in Wolverine Access?

Yes, the system will send voice and text messages to the devices you register, as well as an email message to your umich email address.

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Is there a charge for using the UM Emergency Alert system?

No, U-M does not charge a fee to subscribe to UM Emergency Alerts. Standard data, text message, and voice rates from your mobile service provider will apply to UM Emergency Alerts and tests.

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What happens if I don’t register any telephone numbers or download the Michigan App?

If you are an active student, faculty or staff member, you will receive the notification as an email sent to your university email account. But emergency messages can be most effective when users are registered for multiple methods.

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Managing My Information

Which alerts will I receive if I take classes or work on more than one U-M campus?

If you have active student or employee affiliations with more than one U-M campus (Ann Arbor, Dearborn, Flint), you will receive UM Emergency Alert emails, and voice and text messages sent from the campuses to which you are affiliated.

The Michigan App sends emergency alerts for the Ann Arbor campus only, regardless of campus affiliation.

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What do I do if I accidentally disenroll from the text messages?

Be sure you have registered your text-enabled device in Wolverine Access and then text the two words SUBSCRIBE UMALERT to phone number 23177.

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How do I edit or unsubscribe from UM Emergency Alert notifications?

All active Ann Arbor students, staff and faculty university email addresses will receive a notification when the UM Emergency Alert system is activated. You are not able to “unsubscribe” from email notifications.

To edit or unsubscribe from voice and text message alerts, sign into Wolverine Access to edit the telephone and cellphone numbers you provided for UM Emergency Alerts. You may cancel your UM Emergency Alert registration permanently or temporarily by removing your telephone and cellphone numbers. Remember to re-register when you return to campus.

You may disable UM Emergency Alerts push notifications sent by the Michigan App in two different ways:

  1. If you have a uniqname and UMICH password, you may disable the alerts in the Michigan App.
    • In the Michigan App, tap on Push Notifications.
    • Log in using your uniqname and UMICH password.
    • Tap on the Enabled button for Emergency Alerts.
  2. If you do not have a uniqname and UMICH password, you may disable all notifications from the Michigan App in your device settings.

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When does my UM Emergency Alert Information expire?

You will continue to receive alert notifications until you no longer are affiliated with the university. Your emergency alert information will be deleted 14 days after your affiliation ends.

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Will my contact information be shared or used for other purposes?

Your contact information will be provided to the third-party vendor the university works with to send urgent notifications. The vendor will not use your contact information for any purpose other than sending UM Emergency Alerts.

The UM Emergency Alert system only will be used to send test and actual urgent emergency notifications. You will not receive marketing or other messages from U-M.

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Michigan App Emergency Alerts

How is the UM Emergency Alert sent by the Michigan App different than text message alerts?

The Michigan App push notification alerts and the text message alerts are two separate options and you may decide to receive both.

Text message alerts may be sent to any phone capable of receiving a text message. Text messages are sent through the cell service provider and require cellular connection to be delivered. Active students, faculty and staff may register up to four telephone numbers in Wolverine Access to receive text message alerts.

The Michigan App push notifications are sent by the Michigan App using cellular data or a WiFi connection. The Michigan App is available on most mobile devices. Download the app from the Apple App Store or Google Play. Alumni, parents, visitors, vendors, community members and others not affiliated with the university may receive push alerts via the Michigan App. Notifications for the Michigan App must be enabled in your device settings.

To manage your device notification, please see:

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How do I receive emergency alerts from the Michigan App?

To receive the UM Emergency Alerts using the app, download the Michigan App from the Apple App Store or Google Play and open the app once. The Michigan App will send emergency alerts by default. However, notifications for the Michigan App must be enabled in your device settings

To manage your device notification, please see:

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What should I do if I did not receive a test notification from the Michigan App?

Check to make sure notifications for the Michigan App are enabled in your phone’s settings if you did not receive a UM Emergency Alert notification or test.

To manage your device notification, please see:

Similar to all notifications from mobile applications, Michigan App push notifications may not be 100% reliable. You may not receive a notification when your cellular data and/or WiFi signal are disrupted, or if your device is switching from WiFi to cellular data during the time a notification is sent. Because of this, we recommend students, faculty and staff additionally register to receive voice and text message alerts.

Contact the ITS Service Center for additional assistance.

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How do I opt out of the Michigan App emergency alerts?

You may opt out of receiving UM Emergency Alerts from the Michigan App if you do not wish to receive them.

If you have a uniqname and UMICH password, you may disable the alerts in the Michigan App.

In the Michigan App, tap on Push Notifications.

  • Log in using your uniqname and UMICH password.
  • Tap on the Enabled button for Emergency Alerts.

If you do not have a uniqname and UMICH password, you may disable all notifications from the Michigan App in your device settings. To manage your device notification, please see:

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